Support / Returns
Returns Policy
How to request help with a return or refund.
Effective September 7, 2026Requesting a return
Return or refund eligibility may depend on the item's condition and the circumstances of the order. Start by visiting the Contact page for return assistance.
Before sending an item
Do not send an item back without return instructions from TRIPS. No public return address is listed on this site.
Eligibility review
TRIPS will communicate whether a return can be authorized after reviewing the request. This policy does not promise a fixed return window, refund method, or outcome.
Refunds
If a refund is approved, the applicable details will be provided with the return authorization. Timing can depend on the order and payment method used when online payments are enabled.
Questions about this policy? Visit the Contact page.